Consulting and Training in Building a Performance Focused Organizational Culture

Our company provides interactive performance-focused organizational culture training that can be provided on-site or delivered online.  This training is customized to each client’s needs and is developed after a client’s organizational training needs are evaluated.

The training includes the independent modules listed below.   Clients can choose individual modules or a combination of modules.

• Leadership

• Team Building

• Interpersonal Communication

• Conflict Management (Civility Training)

• Problem Solving

• Coaching and Providing Feedback

• Business Ethics

• Cultural Competency

Developing these skills using high-quality training and coaching increases team productivity and fosters an organizational culture where employees and managers view themselves and others as highly capable and committed to organizational goals.

Team building training can be customized for different types of teams: task-oriented teams, cross-sectional teams, or virtual teams.  Different types of teams need an emphasis on different sets of skills to achieve their top potential.

We use the ADDIE model to customize training for your organization:

• (A) Assessment of your unique organizational training needs.

• (D) Design of training based on the needs that were discovered through an assessment.

• (D) Development of training materials suited to your organizational environment.

• (I)  Implementation of training targeted to your organizational needs.

• (E) Evaluation of the effectiveness of the training.

cultural competency training

Cultural Competency training introduces your employees to the ideas of workplace and customer diversity.  It shows employees how to use principles of cultural competence in the workplace and provides examples of best practices.  Cultural competency training is currently mandated for healthcare providers in New York State. It can be custom-tailored to meet different needs within the healthcare industry or to meet cultural competency training needs of companies that work in other industries. 

For clients who operate globally we offer training and consulting in global cultural differences in performance management.  This type of training addresses cultural differences that exist in workplaces that are located outside of the U.S. and addresses the issue of achieving high productivity through culturally informed organizational leadership.

The components of cultural competency training include:

• The Definition of Cultural Competency and Its Components

• A Demographic View of Workplace Diversity and Customer Base Diversity in Your Region

• The Impact of Diversity and Cultural Competency on Service/Product Delivery in Your Industry

• The Importance of the Concept of Linguistic Competence

• Understanding Culturally Competent Principles and Behaviors

• Communication in a Culturally Competent Organization

• Discussion of Best Practices in Cultural Competency in Your Industry and Your Type of Organization

• How to Encourage Your Employees to Create and Sustain Culturally Competent Environments

• Additional Resources for Learning About Cultural Competency

Leadership training and Coaching

Our leadership training focuses on Transformational Leadership skills for executives and board members. Transformational leaders are capable of convincing and motivating people to do what is best for the organization.

In highly customized training and coaching sessions, we focus on five dimensions of transformational leadership:

·       Being able to Influence, which includes developing abilities to provide vision, a sense of mission, and to gain respect and trust.

·       Being able to Motivate, which includes developing the abilities to communicate high expectations, to use symbols to focus organizational efforts, and to express important goals in simple and accessible ways.

·       Being able to Problem Solve, which includes developing abilities in understanding patterns in complex environments, and in analytical problem solving.

·       Being able to Innovate, which includes the ability to look at issues from different points of view and to search for innovative solutions.

·       Being able to Mentor and Coach, which includes giving personal attention to employees and mentoring and coaching employees to become team leaders.

Diversity training and Consulting

Our practice of cultural competency and diversity consulting focuses on helping your company become a more productive place with the goal of diminishing incidents of culturally insensitive and biased behaviors.  We can prepare a comprehensive analysis of the inclusiveness of your organizational culture and provide you with a custom-tailored set of recommendations for best practices for developing an inclusive environment to suit your organization. We can also design instruments that will measure the levels of cultural inclusiveness that your employees use when they interact with customers and clients and provide recommendations based on the best practices of other successful companies.

Diversity training focuses on prevention of discrimination that may occur at the workplace based on race, color, religion, sex or national origin.  Title VII of the Civil Rights Act prohibits employers from discriminating based on the above characteristics.  Diversity training also allows your employees to understand how discrimination may arise from conscious or unconscious stereotyping.  It teaches employees and managers how to recognize one’s biases in the workplace and prevent these from becoming a basis for employee, customer, or client discrimination.

Our interactive diversity training includes group discussions, limited role-playing, and question and answer sessions.

The components of diversity training include:

• Definition of Discrimination based on race, color, sex, religion and national origin

• Stereotypes

• Historical Roots of Stereotypes

• What Constitutes a Hostile Environment

• Examples of Bias, Stereotyping, and Discrimination

• Retaliation

• Protected Activities

• What to Do if You Are Discriminated Against

• Supervisor’s Responsibilities

• Investigation and Protective Remedies

• Additional Protections and Remedies

• Best Practices with Examples from Your Industry in Reducing Stereotyping, Bias and Harassment

• How to Create Diverse and Inclusive Organizational Environments

• How to Communicate in Diverse Environments